Once I checked my inbox this morning I discovered an important e-mail from a company of immigration professionals which I belong to.In actual fact, this e-mail is so essential to my capability to apply immigration legislation that I forwarded it to all of my workers, saved it in our agency’s digital handle guide, and printed it for inclusion within the binder that sits on my desk proper by my phone.But, the reality is that this e-mail makes me really feel like I’m a silent associate in a little bit of a deception being perpetrated on the general public by CIC. Let me clarify.Citizenship and Immigration Canada clearly takes nice public delight within the quantity of data and assets it offers to the general public by its web site and name centre. CIC boasts that “All the forms and information that you need to apply for a visa are available for free on this website.”Subsequently, it is no marvel that within the web site’s FAQ, the reply to the query: “Do I need an immigration representative to help me apply?” is a “no.”The general public is informed that “The Government of Canada treats everyone equally, whether they use a representative or not.”Will your case be processed extra rapidly in case you rent a consultant? CIC advises that “If you choose to hire a representative, your application will not be given special attention by the immigration officer.”Is that this actually true? Is all the data you want actually on the market? Do you want a lawyer? Would it not make any distinction if in case you have one? Put one other approach: are people who find themselves utilizing legal professionals and consultants to deal with their immigration purposes simply throwing away their cash?I hate answering these questions since doing different individuals’s immigration work is how I make my residing. Individuals can be justified in being sceptical about my solutions to those questions.However the reality is “all the information you need” will not be actually on the market and, sure, in lots of circumstances a lawyer or guide’s involvement can spell the distinction between success, delay, or abject failure.The data at cic.gc.ca is common in nature and can’t probably ponder the infinite factual situations that candidates may current when making use of. Moreover, the brokers on the name centre can not and don’t present callers with authorized recommendation. It’s merely not of their mandate to take action. As an alternative, they provide “general information on the CIC lines of business… provide case specific information, and accept orders for CIC publications and application kits.”In different phrases, they cannot inform you what you ‘ought to’ do when confronted with obstacles or strategic choices to make.Additionally, in case you encounter an issue that must be escalated, which isn’t unusual, you will see that valuable little info on the CIC web site as to the place to direct your grievance or query.Not so with immigration professionals.The e-mail I acquired this morning is an replace of CIC’s protocol on how immigration professionals ought to direct their queries. The correspondence incorporates the e-mail handle for each Canadian visa publish abroad and the names and e-mail addresses of the immigration program managers at every of these workplaces. It tells us how, and to whom, to direct case-specific enquiries to the Case Administration Department in Ottawa and when and learn how to observe up if we don’t obtain a well timed reply. It offers directions on learn how to direct communications regarding high quality of service complaints, conditions involving attainable misconduct or malfeasance of immigration officers, procedures, operational and choice coverage, and processing occasions and ranges.To my data, this info will not be shared with members of the general public. CIC’s failure to publicise this info doesn’t replicate preferential therapy for individuals who are represented. As an alternative, it’s merely an acknowledgement that immigration professionals do, and have at all times, performed a significant function in making an overburdened and under-resourced program perform in any respect (if not perform properly).Sharing this info with the general public would lead to an avalanche of correspondence being directed at senior officers who’re unfold out so thinly that they might by no means get another work carried out.It’s true that, besides in distinctive and deserving circumstances, hiring a lawyer or guide cannot get an utility moved from the again of the road to the entrance of the road. Additionally, an officer won’t approve an applicant who will not be certified simply because she or he is represented. Nonetheless, additionally it is true that an sincere and skilled consultant will not clog up the system by submitting an utility that merely will not fly.Moreover, professionals who specialize on this space know the method and know learn how to keep away from errors that trigger delays. They know learn how to sift by mounds of convoluted information and correctly and convincingly doc and current the salient ones so as to set up the idea for the approval of the appliance rapidly and effectively.CIC does not prefer to acknowledge the constructive function legal professionals and consultants play in making its paperwork work for the general public. It’s loath to see us as companions in delivering the immigration plan it’s given yearly by Canada’s immigration minister of the day.That is okay… this morning’s e-mail is all of the acknowledgement I want.